33bb Privacy Policy
How your personal information is collected, used, and kept secure — 33bb's complete privacy policy is described in detail here.
1. Introduction and Purpose
33bb places the highest importance on the privacy of players in Bangladesh. This Privacy Policy ("Policy") describes how 33bb ("we", "our", or "the Platform") collects, processes, stores, and protects your personal information. This Policy applies to our website 33bb.lat.
Scope of the Policy
This Policy applies to all users registered on the 33bb platform — those who visit our website, create an account, carry out financial transactions, or use any of our services. This Policy is an inseparable part of our Terms of Service.
2. Information We Collect
33bb collects only the information necessary for the proper operation of our services. The types of information collected are described below.
Personal Identification Information
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Address (including district and division)
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
Activity and Transaction Information
- Deposit and withdrawal records
- Betting and gaming history
- Bonus usage and promotion participation
- Session date, time, and duration
- Account login activity
Technical Information
- IP address and device identifier
- Browser type and operating system
- Cookie and session identifier data
- Referral source and navigation path
- Time spent on site and page views
Support-Related Information
- Live chat conversation logs
- Email communication records
- Description of issues or complaints
- Complaint resolution history
3. Purpose of Using Information
We use your personal information only for the following legitimate purposes. Information is not used for any unauthorized or unrelated purpose.
Account Management and Identity Verification
Your identification information is used when creating a new account and for subsequent KYC (Know Your Customer) verification. This ensures the security of the platform and prevents unauthorized access to verified users' accounts.
Processing Financial Transactions
The necessary information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. All transactions are completed in accordance with the minimum deposit limit of ৳200 and minimum withdrawal limit of ৳500.
Providing Customer Support
Relevant information is provided to our 24/7 Bengali live chat support team to resolve your issues quickly and effectively. Previous communication history is retained to avoid repetition.
Fraud Prevention and Security
Technical and personal information is analyzed to protect accounts, detect suspicious activity, and prevent the same individual from holding multiple accounts. This safeguards the interests of all players.
Service Improvement
Anonymous statistical data is used to improve the platform experience, plan new games and features, and identify technical issues.
Relevant Communications
Relevant bonus offers, promotions, and important updates are sent by email based on your gaming preferences. You may request to be removed from such communications at any time.
4. Sharing and Disclosure of Information
33bb does not sell your personal information to third parties. However, limited information may be shared in certain circumstances.
Service Providers
Only the necessary information is shared with our payment processors, technology partners, and infrastructure partners. All such parties are contractually bound to uphold our privacy standards.
Legal Obligations
Information may be disclosed in response to legal requirements, court orders, or legitimate requests from competent authorities. In such cases, we will provide only the minimum information that is required.
What We Never Do
- Sell your information to marketing agencies or third parties
- Build profiles without your consent and share them with third parties
- Exchange data with other online services
- Supply personal information to advertising networks
5. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to improve your experience and to function correctly.
Essential Cookies
Essential for the core operation of the platform. Used for session management and secure login. These cannot be disabled.
Analytical Cookies
Used to collect site usage statistics. Help us understand which pages are viewed most and where issues occur.
Preference Cookies
Store your language preference, display settings, and personalized platform experience. Provide a more convenient experience on your next visit.
6. Retention and Deletion of Information
How long your information will be retained and under what circumstances it will be deleted is described below.
Retention Period
Information on active accounts is retained as required. Even after an account is closed, financial transaction records are kept for a set period due to legal obligations. Identity verification documents are retained in accordance with regulatory requirements.
Data Deletion Requests
You may request deletion of your personal information by emailing [email protected]. However, some information may need to be retained for a specified period due to legal obligations, ongoing investigations, or the need to preserve financial records.
7. Data Security Measures
33bb has implemented industry-standard technical and organizational measures to protect your information.
SSL Encryption
All data transmission on our site is protected by SSL/TLS encryption. This prevents your information from falling into the hands of third parties.
Secure Data Storage
Your information is stored in encrypted form on secure servers. Passwords are kept as encrypted hashes — never in plain text.
Access Controls
Only authorized staff have access to specific information on a need-to-know basis. All access is logged and monitored.
Security Monitoring
Continuous security monitoring is active at all times. Suspicious activity is automatically detected and immediate action is taken.
8. Your Rights and Controls
You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
Right to Access
You have the right to know what information we hold about you. We will provide the information within a reasonable time after receiving your request.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you have the right to request that it be corrected. Ensuring accurate information is in the interest of both parties.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, we may be required to retain some information where legal obligations apply.
Right to Object to Processing
You have the right to object to the use of your information for marketing communications or non-essential purposes. We will stop that use immediately upon receiving your request.
Right to Data Portability
You may request a copy of your personal information held by us. We will provide it in a commonly usable format.
9. Age Limit and Protection of Minors
Protection of Minors' Information
Age verification is in place at the time of registration. If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed. Parents or guardians with concerns may contact us at [email protected].
10. Changes and Updates to the Policy
Notification of Changes
This Privacy Policy may be updated from time to time. For significant changes, we will notify you by email or display a clear notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
Last Review
This Privacy Policy was last reviewed and updated in January 2026. The next scheduled review will take place at regular intervals.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us.
Privacy Contact
Please include when making a request
- Your registered email address
- Type of request (access, correction, deletion, etc.)
- Detailed description of the request
- Information required for identity verification
12. Related Policies
Before using our platform, you are advised to also read the pages below.
Terms & Conditions
All terms and conditions for using the service.
Responsible Gaming
A guide to gaming safely and responsibly.
FAQ
Answers to common questions and support.